|Feel free to contact us with any questions:|
|Q: How does the shopping cart work?|
A: By clicking on 'Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit.
As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.
To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.
|Q: What's involved in the checkout process?|
A: There are 2 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.
Step 1: Shipping and billing addresses
We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.
Step 2: Payment
In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. Credit Card information will also be asked for in this step
|Q: Is it safe to order online?|
A: How does a Secure Site work? You will notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.
|Q: What is your return policy?|
A: All defective merchnadise must be returned within 10 days of receipt of goods for exchange only.
We guarantee the craftsmanship of our designer eyewear. To preserve quality keep in eyeglass case when not in use. If stones do come off during normal use and care, return to address on warranty slip received with your order. Include payment of $6 for return shipment. If you have any further questions regarding our warranty please contact customer service at email@example.com
|Q: Where is my order?|
A: Delivery dates vary based on the availbility of the items you ordered. It could take up to 3 business days for the your order to arrive once your order has been shipped. If you still have further questions about your order, contact Customer Service at firstname.lastname@example.org .